Terms & Conditions

1. Means any individual or entity who registers, downloads, accesses, or in any way uses the Site.
   1. These Terms and Conditions apply whether you are a user that registers an account with Mezo Care or an unregistered user. You agree that by clicking “Sign Up” (or a similar button) or otherwise registering, downloading, accessing, or using the Site, you are entering into a legally binding agreement between you and Mezo Care regarding your use of the Site.

1. Mean to create, submit, post, transmit, upload, perform, publish, distribute, broadcast, store, add, or otherwise display.

1. Means anything that could be added to the Site; and includes, but is not limited to:
   1. “Written Content”:
      1. Which is anything that can be written or typed including, but not limited to messages, text, chat, and commentary.
   2. “Audio-Visual Content”:
      1. Which is anything that you can see or hear including, but not limited to audio, sound, and images;
      2. Which also includes any Written Content contained therein
      3. Can be streaming live or pre-recorded;
   3. “Meta Content”:
      1. Which includes, but is not limited to code, data, metadata, applications, and other materials included in other content or that can be derived from other content.
      2. Includes your interactions with the Site.

1. Means any content you add to the Site; and

1. Includes the following:
   1. “Service Providers”:
      1. Which are medical or treatment centers, clinics, doctors, and other contractors to which we connect you for medical services or assistance with medical services.
   2. “Logistics Providers”:
      1. Which are hotels, lodging services, airlines, or other providers to which we connect you for travel, lodging, or logistical services.
   3. “Third-Party Providers”:
      1. Which are companies that handle bookings and logistics on your behalf such as Kiwi.com and Expedia.com.

1. Means, generally, either of the following fees:
   1. “Service Fee”:
      1. This is the fee we take for connecting you with a Service Provider or Logistics Provider.
   2. “Referral Fee”:
      1. This is the fee we receive for connecting you with a Third-Party Provider.

1. You may pursue claims and seek relief against us only on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding; and
2. You waive your right to seek relief in a court of law and to have a jury trial on your claims.

1. “Community Guidelines;”
2. “Cancellation and Refund Policy;”
3. “Privacy Policy;”
   1. We care about data privacy and security. Please review our Privacy Policy by clicking on the link provided on our Site. By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms and Conditions. Please be advised the Site is hosted in the United States. If you access the Site from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Site, you are transferring your data to the United States, and you agree to have your data transferred to and processed in the United States.
4. Any other supplemental terms and conditions or documents that may be posted on the Site from time to time; and
5. Any terms and conditions specific to a user type as indicated in these Terms and Conditions.

WE ARE NOT A MEDICAL SERVICE PROVIDER. We provide logistical support for those seeking medical services. To that end, on our website, you can:

1. Find information about medical services and doctors or clinics that provide them. We also connect clients to Service Providers and facilitate contact with the clients. WE DO NOT OFFER MEDICAL ADVICE OF ANY KIND.
2. Arrange travel, lodging, and other logistics for treatment (“Travel Services”), often through a “Travel Provider” who is the travel supplier making available the Travel Services to you through our Service;
3. Find information about coordinators who can provide information about service providers and services;
4. Pay for travel, lodging, other logistics, and services with a service provider;

We do not assign users to a specific service provider but provide options of providers. We do our best to help you find the best option based on your language, country, medical need, financial preferences, and other circumstances. In addition, we connect clients with support to help facilitate communication with service providers, help with visit arrangements for medical services, and provide support even after returning home. During your interaction with the Website, you are supported by our coordinators, who are logistic specialists. We do not provide medical advice of any kind. By operating this website, Mezo Care cannot be deemed to be engaged in the practice of medicine. The use of the site does not establish a doctor-patient relationship. The user should not solicit or rely upon any representations or recommendations of any member of Mezo Care with regard to any medical issue.

1. We are not a service provider’s representative and does not guarantee the quality of their services and specialization. We are not an intermediary between the patient and service providers, nor do we provide medical services ourselves. Any information on the Website is not medical advice and cannot be used as a guide to action. We cooperate with the service providers under relevant agreements.
2. Mezo Care does not make any representations or warranties regarding the Service Providers or medical Services and has no responsibility, liability, or obligation of any kind for the accuracy, completeness, or other aspects of the information provided by the service provider, whether on the Site or otherwise, or for the relationship between you and the service provider you select.
3. If you decide to engage a provider to provide services to you, you do so at your own risk. In this regard, you should note that certain providers listed on this Website are located in jurisdictions where insurance is not available or mandatory in respect of the medical services they offer. We would recommend that you undertake your own research into any provider listed on the Site and that you should consult with your doctor or primary healthcare provider before engaging any provider from this Site. You should be aware that the results of any search you perform on the Site for providers should not be construed as an endorsement by us of any particular provider or constituting any comparative ranking of any provider unless specifically stated.
4. Our goal is to provide the most objective information and help users get the best solution to their medical issues. The information that you see on the Website is obtained directly from service providers, or we collect from reliable, in our opinion, open sources. We try to provide accurate and up-to-date information, but we cannot guarantee it. Certain treatments and pharmaceuticals displayed on the Site may be prohibited in certain countries. We remind you that you are solely responsible for complying with the laws that apply to you. Those who do access this Site from other countries are solely responsible for compliance with the laws of such state or country.
5. This site is not intended to dictate what constitutes reasonable, appropriate, or best care for any health issue nor does it serve as substitute for the judgment of a qualified physician. If the user has or suspects that the user may have a medical condition or that the user is a candidate for any of the medical treatments mentioned in this Site, please seek the advice of a trained and qualified medical practitioner.
6. While Mezo Care has no reason to believe that there are inaccuracies or defects in any of the information published on the website, it makes no representations or warranties, express or implied, including but not limited to the fitness of the information for any purpose whatsoever. The site is provided on an “as is” or “as available basis” and the user uses the same entirely at the user’s own risk. In providing the information to the user, no contractual obligation is or has been constituted between the user and Mezo Care and no duty of care is owed to the former. If any court of competent jurisdiction rules that Mezo Care owes a duty of care to the user, Mezo Care will not be liable for any direct or indirect consequences, loss, damages or injury arising from use of this information, unless there is a direct negligence or fault on the part of Mezo Care.

Mezo Care expressly disclaims any and all responsibility and liability with respect to separate agreements you may make with service providers or other third parties and you will look solely to such persons and/or entities with respect to any and all claims arising out of such agreements. Further, we do not represent or warrant that the site or the content available on the site will assist you in finding a suitable health care provider or for any other purpose. You understand and agree that your use of the site is entirely at your own risk. While we take reasonable physical, technical and administrative measures to secure our site, we do not guarantee that the our site cannot be compromised.

1. The Fees defined above; and
2. Taxes including any VAT where applicable.

1. Request Submission:
   1. Clients must submit a written request for cancellation to support@mezocare.com.
   2. The request should include the reason for cancellation and any supporting documentation if applicable.
2. Processing Time:
   1. Refunds will be processed within 14 business days of receiving the cancellation request and necessary documentation.
3. Refund Method:
   1. Refunds will be issued to the original payment method used at the time of booking.
4. Notification:
   1. Clients will receive a confirmation email once the refund has been processed.

1. More than 30 days prior to the date of your appointment: 80%;
2. 29 to 15 days prior to the date of your appointment: 70%;
3. 7 to 14 days prior to the date of your appointment: 60%;
4. 3 to 6 days prior to the date of your appointment: 50%;
5. 2 days prior to the date of your appointment: 40%.

1. A reservation can be canceled up to five days before the scheduled date of your arrival free of charge.
2. If you cancel between two and four days prior to the scheduled date of your arrival, you will be charged 50% of the total price of your reservation.
3. If you cancel the day before your scheduled arrival, you will be charged 100% of the total price of your reservation.

1. The doctors’ qualifications:
   1. education and special training programs,
   2. work experience,
   3. licenses and certificates,
   4. membership in professional associations and international communities including, but not limited to:
      1. Consejo Mexicano de Oftalmología, A.C,
      2. American Academy of Ophthalmology,
      3. American Ophthalmological Society,
      4. Pan-American Association of Ophthalmology,
      5. Consejo Mexicano de Ginecología y Obstetricia, A.C.,
      6. American College of Obstetricians and Gynecologists,
      7. International Federation of Gynecologists and Obstetrics,
      8. Consejo Mexicano de Cirugía Plástica, Estética y Reconstructiva, A.C.,
      9. American Society of Plastic Surgeons,
      10. American Association of Plastic Surgeons,
      11. International Society of Plastic Surgeons,
      12. Consejo Mexicano de Ortopedia y Traumatología, A.C.,
      13. AO Trauma, Orthopaedic Trauma Association,
      14. The International Society of Arthroscopy, Knee Surgery and Orthopaedic Sports Medicine,
      15. American Academy of Orthopaedic Surgeons,
      16. Colegio Mexicano de Traumatología y Ortopedia;
   5. internships and qualification’s improvement in clinics abroad;
   6. scientific activity – studies, publications, specialized events’ participation;
   7. awards and grants;
2. Clinic’s level:
   1. international treatment protocols compliance;
   2. accreditation from reputable international organizations in the healthcare sphere including, but not limited to:
      1. Programa Nacional de Certificación de Hospitales,
      2. Joint Commission International,
      3. International Organization for Standardization,
      4. Healthcare Information and Management Systems Society,
      5. National Integrated Accreditation for Healthcare, Occupational Health and Safety Assessment Series 18001;
   3. certificates from independent audit companies and rating agencies including, but not limited to:
      1. Becker’s Hospital Reviews,
      2. SCIMAGO Institutions Rankings,
      3. Funsalud,
      4. Blutitude,
      5. Expansión,
      6. Global Health Inteligence,
      7. HR Ratings;
3. Clinic’s material and technical base:
   1. modern, the most efficient and safe equipment,
   2. own laboratories,
   3. the newest materials’ use (prostheses, implants, etc.),
   4. the innovative treatments’ availability,
   5. clinical studies’ participation,
   6. the training centers’ availability;
4. The speed of the medical center’s response to patient requests;
5. Service level for foreign patients:
   1. availability of a special medical coordinator, translator;
   2. transfer;
   3. accommodation in partner hotels at special prices;
   4. visa obtaining assistance, etc.;
6. The patients’ opinion about treatment in the clinic on its website, and in the public domain on third-party review sites.

1. They are not under the age of 18;
2. They have not previously been removed from the Site by Mezo Care
3. They are not barred from using the Site under the laws of the United States (such as its export and re-export restrictions and regulations), Mexico, or applicable laws in any other jurisdiction.

1. Mezo Care may permit you to register for and log on to Mezo Care via certain third-party services. The third party’s collection, use, and disclosure of your information will be subject to that third-party service’s privacy notice. Further information about how Mezo Care collects, uses, and discloses your personal information when you link your Mezo Care account with your account on any third-party service can be found in our Privacy Policy.

1. The license granted to you for our mobile application is limited to a non-transferable license to use the application on a device that utilizes the Apple iOS or Android operating systems, as applicable, and in accordance with the usage rules set forth in the applicable App Distributor’s terms of service;
2. We are responsible for providing any maintenance and support services with respect to the mobile application as specified in the terms and conditions of this mobile application license contained in these Terms and Conditions or as otherwise required under applicable law, and you acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the mobile application;
3. In the event of any failure of the mobile application to conform to any applicable warranty, you may notify the applicable App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price, if any, paid for the mobile application, and to the maximum extent permitted by applicable law, the App Distributor will have no other warranty obligation whatsoever with respect to the mobile application;
4. You represent and warrant that:
   1. you are not located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a “terrorist supporting” country and
   2. You are not listed on any U.S. government list of prohibited or restricted parties;
5. You must comply with applicable third-party terms of agreement when using the mobile application, e.g., if you have a VoIP application, then you must not be in violation of their wireless data service agreement when using the mobile application; and
6. You acknowledge and agree that the App Distributors are third-party beneficiaries of the terms and conditions in this mobile application license contained in these Terms and Conditions, and that each App Distributor will have the right (and will be deemed to have accepted the right) to enforce the terms and conditions in this mobile application license contained in these Terms and Conditions against you as a third-party beneficiary thereof.

1. That you will not engage in any activity that is prohibited or restricted by these Terms and Conditions;
2. That the representations you make in these Terms and Conditions are true; and
3. That you give and guarantee all of the warranties made in these Terms and Conditions.

1. provide and correct your personal data;
2. choose a treatment program with one of the service providers;
3. pay a deposit for an appointment you made;
4. make reviews and comments on reviews.
5. Find out more about how we process personal data in our Privacy Notice.

1. Sell, rent, lease, share, transfer, or provide access to your account to anyone else, including without limitation, charging anyone for access to administrative rights on your account unless expressly permitted in writing by an authorized representative of Mezo Care.
   1. Mezo Care reserves all available legal rights and remedies to prevent unauthorized use of Mezo Care, including, but not limited to, technological barriers, IP mapping, and, in serious cases, directly contacting your Internet Service Provider (ISP) regarding such unauthorized use;
2. Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from an authorized representative of Mezo Care;

1. You will not engage in any of the activity prohibited in this subsection (“Account Information”);
2. All registration information you submit will be true, accurate, current, and complete;
   1. If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
   2. This includes information provided to a third-party website you use to register with our Site.
3. You will maintain the accuracy of such information and promptly update such registration information as necessary;
4. You have the legal capacity and you agree to comply with these Terms and Conditions;
5. You are not a minor in the jurisdiction in which you reside;

1. Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein;
2. Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site;
3. Add to the Site any viruses, adware, spyware, worms, or other harmful or malicious code;
4. Engage in any automated use of the Site, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools;
5. Use the Site (or attempt to use the Site) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”);
6. Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site;
7. Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site;
8. Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code;
9. Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site;
10. Use on the Site any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software (except as may be the result of standard search engine or Internet browser usage);
11. Use our content for machine learning and artificial intelligence (AI) systems, without prior written consent.

1. You will not engage in any activity prohibited in this subsection (“Tech”);
2. You will not otherwise violate, or link to material that violates, any provision of these Terms and Regulations, or any applicable law, or regulation.

1. Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords;
2. Disparage, tarnish, ridicule, mock, disparage, intimidate, abuse or otherwise harm, in our opinion, anyone and/or the Site;
3. Harass or threaten (in the legal sense of those terms) any other person or promote violence against a specific person or class of people;
4. Make or use the site any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap;
5. Use the Site anything obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us) material;
6. Use any information obtained from the Site in order to harass, abuse, or harm another person;
7. Make improper use of our support services or submit false reports of abuse or misconduct;
8. Use the Site for any illegal purpose, or in violation of any local, state, national, or international law or regulation, including without limitation laws prohibiting child pornography and those governing intellectual property and other proprietary rights, data protection, and privacy;
9. Attempt to impersonate another user or person or use the username of another user;
10. Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you;
11. Use the Site any pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation;
12. Solicit personal information from anyone under the age of 18 or exploit people under the age of 18 in a sexual or violent manner;
13. Add to the Site any User Content containing child pornography.

1. You will not engage in any of the activity prohibited in this subsection (“Personal Conduct”);
2. You will not use the Site for any illegal or unauthorized purpose;
3. Your use of the Site will not violate any applicable law or regulation.

1. Use the Site to advertise or offer to sell goods and services without written permission from an authorized representative of Mezo Care;
2. Attempt to indicate in any manner, without our prior written permission, that you have a relationship with us or that we have endorsed you or any products or services for any purpose;
3. Engage in unauthorized framing of or linking to the Site;
4. Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise except those that are specifically endorsed or approved in writing by an authorized representative of Mezo Care ;
5. Use a buying agent or purchasing agent to make purchases on the Site.

1. You will not engage in any of the activity prohibited in this subsection (“Commerce”);

1. Delete the copyright or other proprietary rights notice from any Content;
2. Violate, infringe, or misappropriate the intellectual property, privacy, publicity, moral or “droit moral,” or other legal rights of any other User or third party.

1. You will not engage in any of the activity prohibited in this subsection (“User Content”);
2. You are the creator or own or control all right in and to the User Content you add to the Site or otherwise have sufficient rights and authority to grant the rights granted herein;
3. You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Site, and other users of the Site to use the User Content you add to the Site in any manner contemplated by the Site and these Terms of and Conditions;
4. You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Site and these Terms and Conditions;
5. Your User Content specifically does not contain any pre-release or non-public beta software or game content or any confidential information of Mezo Care or third parties unless you have received prior written authorization from an authorized representative.
6. You have obtained the appropriate consents and/or licenses for your use of the name, identity, likeness, and voice (or other biographical information) of third parties contained in User Content you use the site, and that Mezo Care and its sub-licensees are allowed to use them to the extent indicated in these Terms and Conditions;
7. Your User Content will comply with the FTC’s Guidelines Concerning the Use of Testimonials and Endorsements in Advertising, the FTC’s Disclosures Guide, the FTC’s Native Advertising Guidelines, and any other guidelines issued by the FTC from time to time (the “FTC Guidelines”), as well as any other advertising guidelines required under applicable law. For example, if you have been paid or provided with free products in exchange for discussing or promoting a product or service through the Mezo Care, or if you are an employee of a company and you decide to discuss or promote that company’s products or services through Mezo Care, you agree to comply with the FTC Guidelines’ requirements for disclosing such relationships. You, and not Mezo Care, are solely responsible for any endorsements or testimonials you make regarding any product or service through Mezo Care.

1. Edit, redact, or otherwise change any Contributions;
2. Re-categorize any Contributions to place them in more appropriate locations on the Site;
3. Pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.

1. To the extent you shared it with others on or off the Site and others copied or stored portions of it (e.g., made a Clip);
2. For purposes of dispute resolution, enforcement of agreements, complying with legal requirements, recordkeeping, backup, and document retention;
3. Mezo Care used it for promotional purposes;
4. To the extent Mezo Care collected and used Meta Content or other information contained within the Audio Visual Content;

1. Your address, telephone number, and email address;
2. A description of the work that you claim is being infringed;
3. A description of the material that you claim is infringing and are requesting be removed along with information about where it is located;
4. A statement that you have “a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law”;
5. An electronic or physical signature of the copyright owner (or a person authorized to act for the copyright owner); and
6. A statement by you, made under penalty of perjury, that the information you are providing is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.

1. Your Submissions or any other Content you post or submit to or through the Site;
2. Your use of the Site;
3. Your conduct in connection with the Site or with other users of the Site; and
4. Any violation of these Terms, any other MezoCare policy or of any law or the rights of any third party.

1. You may contact us by e-mail or postal mail. Your notices to us must be addressed as stated in the support@mezo.care or by postal mail at the following address:
   1. 845 CARNELIAN CIR
      CARNELIAN BAY, CA 96140
2. You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of:
3. User Content you add to the Site;
4. Use of the Site
5. Breach of these Terms and Conditions;
6. Any breach of your representations and warranties set forth in these Terms and Conditions;
7. Your violation of the rights of a third party, including but not limited to intellectual property rights; or
8. Any overt harmful act toward any other user of the Site with whom you connected via the Site.

1. Any such Travel Services that the Travel Providers make available to you;
2. For the acts, errors, omissions, representations, warranties or negligence of any such Travel Providers, or
3. For any personal injuries, death, property damage or other damages or expenses resulting from the above.

1. All information, software, or Travel Services displayed through our Service are provided without any warranty or condition of any kind. This includes, but is not limited to, any implied warranties and conditions of satisfactory quality, merchantability, fitness for a particular purpose, title or non-infringement, and
2. We disclaim all such warranties and conditions.

1. The Travel Services,
2. The use of our Service,
3. Any delay or inability to use our Service, or
4. Your use of links from our Service.

1. Reasonably foreseeable by both you and us (or our Partners as applicable),
2. Actually suffered or incurred by you, and
3. Directly attributable to our actions (or the actions of our Partners as applicable).

1. the cost paid by you for the Travel Services in question or
2. One-hundred dollars (US$100.00) or the equivalent in local currency.

1. Airlines ultimately control their schedules, and they may change or cancel your flight for a variety of reasons (for example, mechanical problems or adverse weather, etc.). Whenever the airline gives us information about a change or cancellation to your itinerary, we will pass it on to you and help you assess your options. You should always check the scheduled departure time of your flight before travel
2. Airlines control seating and we do not guarantee the availability of specific seats, even when pre-booked
3. If you book a roundtrip flight and do not use the outward flight, the airline may cancel the return flight without refund
4. For special or charter flights, the airline, the flight schedule, the aircraft type, the itinerary and possible stops are given as an indication only. These specifics may be subject to change even after confirmation – please check the relevant Rules and Restrictions before booking
5. Some airlines impose extra charges for meals, luggage and preferred seat selection, etc. Unless we provide such optional services for booking through our Service then any reference about these extra optional services and related charges shown through our Service is for information only and may be updated by airlines at any time. Where we provide the option for you to book such extras through our Service, then the price of such optional extras will be displayed to you and after selection by you, added to your price
6. You must follow the relevant Rules and Restrictions on the carriage of children. Children older than 2 on the return date must have a return ticket at a child fare for both the outbound and inbound flights. You will not be eligible for a refund of any seat charges incurred during travel if you do not comply. Children aged under 2 will not be allocated their own seat unless a child fare is booked for them. Unaccompanied children under 14 will only be allowed to fly in line with the relevant Rules and Restrictions
7. The carriage of hazardous materials aboard aircraft in your luggage or on you is generally forbidden.
8. Flights booked with one airline are sometimes operated by another airline. When different, details of the operating airline are shown through our Service. The airline that issues your ticket will charge you for your flight and will appear on your payment method statement.
9. Law, treaties and the airline’s own Rules and Restrictions normally limit an airline’s liability for death, personal injury and other damages.

1. No arbitration shall be joined with any other proceeding;
2. There is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class-action procedures; Any arbitration under these Terms will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted.
   1. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH PARTY’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER.
3. Further, unless both you and Mezo Care agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding; and
4. There is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

1. Any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party;
2. Any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and
3. Any claim for injunctive relief.